Shipping policy

Shipping Policy

At Timeless Art Glass, we take great care in preparing and packaging every order. Our handcrafted stained glass artwork is carefully inspected and securely packaged to help ensure it arrives safely at your doorstep.

Order Processing

Every order is handled with care by our team.

Processing times vary depending on the product and whether it is in stock or made to order. Estimated processing times are provided on individual product pages.

Please note that processing time does not include shipping transit time.

Packaging and Protection

We understand that stained glass is both beautiful and delicate.

Each piece is carefully packaged with protective materials to help prevent damage during transportation.

Complete Stained Glass Nativity Sets: Our complete nativity collections include a beautiful heirloom storage box designed to protect your stained glass figures between Christmas seasons. This keepsake box is placed inside an additional protective shipping carton for transportation.

Shipping Destinations

Timeless Art Glass currently ships to addresses within the United States only. We do not offer international shipping at this time.

Shipping Rates

Shipping costs are calculated at checkout based on your order, shipping destination, and available shipping options.

Our handcrafted stained glass products are carefully packaged to protect them during transit. Larger items, including our complete nativity sets, may require additional protective packaging.

Shipping and Delivery

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Delivery times vary depending on the destination, carrier, and seasonal shipping volume.

While we take care to prepare orders promptly, carrier delivery dates are estimates and are not guaranteed unless expressly stated.

Shipping Damage

If your order arrives damaged, please contact Timeless Art Glass as soon as possible, preferably within 7 days of delivery.

Please provide your order number, photographs of the damaged item, and photographs of the shipping packaging.

Keep the original packaging until the issue has been reviewed.

We will work with you to determine an appropriate resolution, which may include repair, replacement, or refund.

Shipping Address

Please carefully review your shipping address before placing an order.

If you notice an error, contact us as soon as possible. We will try to correct the address before shipment, but changes may not be possible once the package has been dispatched.