Return & Refund Policy

At Timeless Art Glass, every piece is thoughtfully handcrafted with care, skill, and attention to detail. We take pride in creating beautiful stained glass artwork designed to be treasured for generations.

All Sales Are Final

Due to the handcrafted and delicate nature of our stained glass products, all sales are final.

We do not accept returns or exchanges for changes of mind, personal preferences, or accidental orders.

This policy applies to our stained glass nativities, ornaments, decorative artwork, and other handcrafted products.

Damaged, Defective, or Incorrect Items

Your satisfaction and the quality of our craftsmanship are important to us.

We carefully inspect and package each order to help ensure it arrives safely.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can assist you promptly.

When contacting us, please include:

• Your order number

• A description of the issue

• Clear photographs of the damaged or defective item

• Photographs of the original packaging, if the item was damaged during shipping

Please retain the original packaging until the issue has been resolved.

We will review the situation and work with you to provide an appropriate resolution, which may include a repair, replacement, or refund at no additional cost to you.

Handcrafted Variations

Every piece of Timeless Art Glass artwork is individually handcrafted.

Natural variations in glass color, texture, pattern, and appearance are part of the unique character of handmade stained glass and are not considered defects.

Custom and Personalized Orders

Custom-designed and personalized stained glass orders are final sale and cannot be canceled, returned, or exchanged once production has begun, except as required by applicable law or in the event of damage, defects, or errors.

Refunds

Refunds are not offered for changes of mind or personal preferences.

If a refund is approved for a damaged, defective, or incorrect item, it will be issued to the original payment method. Processing times may vary depending on your financial institution.

Contact Us

If you experience an issue with your order, please contact Timeless Art Glass through the Contact page on our website.

We are committed to the quality of our craftsmanship and appreciate your support of handmade stained glass artistry.

Nothing in this policy limits any rights or remedies provided by applicable law.